Requirements
Job Description
We are looking for a responsible and service-oriented Telephones (EPBX) Executive to manage the hospital’s telephone and EPBX operations. The role involves handling inbound and outbound calls efficiently, ensuring accurate call routing, and providing prompt information and assistance to patients, visitors, and internal departments.
Key Responsibilities
Handle incoming and outgoing calls through the EPBX system in a professional and courteous manner.
Route calls accurately to concerned departments, doctors, and hospital staff.
Provide basic information regarding hospital services, departments, and appointment procedures.
Maintain call logs and records as per hospital protocols.
Coordinate with reception, OPD, emergency, and other departments for timely communication.
Respond promptly to emergency calls and escalate as per hospital procedures.
Ensure confidentiality of patient and hospital information at all times.
Report technical issues related to EPBX or telephone systems to the IT/engineering team.
Support smooth communication flow during peak hours and emergencies.
Qualifications & Experience:
Graduate or 12th pass (preferred).
1–3 years of experience in EPBX / telephone operations, preferably in a hospital or service organization.
Familiarity with EPBX systems and call handling procedures.
Basic computer knowledge is an advantage.
Skills & Competencies
Clear and pleasant voice with excellent communication skills.
Good listening and call-handling abilities.
Ability to remain calm and composed during emergencies.
Strong sense of responsibility and confidentiality.
Willingness to work in shifts, including nights and weekends.